Planon AppSuite
Notification
 | Since January 2026 Planon AppSuite is officially out of support. Although the app can still be downloaded from the app stores and used, it is no longer maintained by Planon. Therefore, you are strongly recommended to start your migration to the Planon app as soon as possible. |
About the AppSuite app
The Planon AppSuite app can be used with Planon L19 and later versions, but is currently out of support (see notification above).
The solution is optimized for tablets (in landscape orientation), but can also be used on smart phones (portrait orientation).
Supported SSL
Planon AppSuite only supports Secure Sockets Layer (SSL) certificate validation (Certificate Authorities) through an internet connection.
Authentication
Planon AppSuite supports an access key-based login method. You can enable the generation of access keys in the Security TSI. Refer to Access keys for more information. Once enabled, users will receive a generated access key that remains valid for 100 days. If you need to revoke an access key from a user, you can do so in the Accounts TSI.
Supported SSO
| | If single-sign-on (SSO) is required, it is recommended to upgrade to Planon Live version L56, or later. As of Planon Live release L56, Planon AppSuite supports SAML2 based SSO configuration for Planon Cloud. For 'on-premise' SSO configuration please contact Planon Support (ICC). • Waffle SSO is not supported for on-premise installations of AppSuite, since the device is not part of the domain. • From L41 to L55 only limited SSO configuration is supported. Earlier releases than L41 only support SSO configuration in the Planon Cloud, using Keycloak and form-based authentication. |
Minimal supported resolution
OS | Device | Resolution |
|---|---|---|
iOS | iPhone | 1334x750 |
iOS | iPad | 2048x1536 |
Android | Phone | 1480x720 |
Android | Tablet | 1280x800 |
 | Customized accessibility settings are not supported! |
Supported linear bar codes in Planon AppSuite
Planon AppSuite supports the following linear bar codes on Android, iOS and Windows.
Image | Name |
|---|---|
 | UPC-A |
 | EAN-8 |
 | EAN-13 |
 | Code 39 |
 | Code 93 |
 | Code 128 |
 | ITF-14 |
Supported 2-D bar codes in Planon AppSuite
Planon AppSuite supports these 2-D bar codes on Android, iOS and Windows.
Image | Name |
|---|---|
 | Data matrix |
 | QR code |
 | Semacode |
Supported RFID scanners for the AppSuite Assets module
The following brands / types of RFID scanner are supported for the > module.
• TSL 1128
• TSL 1166
Supported file formats for images and photos
Photos taken within the AppSuite app have the supported .JPEG file format. The .PNG file format is also supported by AppSuite. Therefore, it is recommended that AppSuite users either take photos within the AppSuite app (.JPEG format) or to configure the device camera app to store photos in the supported formats .JPEG or .PNG.
| | If the device’s camera app (outside AppSuite) stores photos / images in HEIC/HEIF format, these cannot be used in AppSuite, because AppSuite does not support HEIC/HEIF images selected from a device library / gallery on Android or iOS. An error message is displayed if the selected file format is not supported. Unsupported image formats in existing jobs are processed into a TEXT communication log instead of a PHOTO communication log. If you require photos for administrative purposes, you are advised to reassign the order, so that the field engineer can take new photos in a supported format. |