![]() | If the device’s camera app (outside AppSuite) stores photos / images in HEIC/HEIF format, these cannot be used in AppSuite, because AppSuite does not support HEIC/HEIF images selected from a device library / gallery on Android or iOS. An error message is displayed if the selected file format is not supported. Unsupported image formats in existing jobs are processed into a TEXT communication log instead of a PHOTO communication log. If you require photos for administrative purposes, you are advised to reassign the order, so that the field engineer can take new photos in a supported format. |