Planon Software Support
Planon Software Support discerns three stages of support:
• Full Support
The software is under Full Support when the Planon Live version in the production environment was released within the last 12 months AND no Improved Feature has passed its preparation deadline.
Full Support means that all support services mentioned in the Service Level Agreement of Planon BV apply for this Suite Release.
• Limited Support
The software is under Limited Support when the Planon Live version in the production environment was released more than 12 months ago OR an Improved Feature has passed its preparation deadline.
Limited Support means that no bugs will be fixed on this Suite Release unless decided otherwise by Planon BV.
• No Support
No bugs will be fixed on this Suite Release any longer. Operational support will be provided on a ‘best effort’ basis.
For more information on Planon Software Support, please check the Customer Portal (credentials required).